Last updated: September 29, 2026
These Terms of Service (“Terms”) describe the agreement between you and DukeDrop (“DukeDrop,” “we,” “us,” or “our”) when you use the DukeDrop website or request a DukeDrop delivery service. DukeDrop is an independent, student-run service and is not affiliated with or endorsed by Duke University.
1. Who may place an order
You must be at least 18 years old and able to enter into a binding agreement to place an order. By submitting an order, you confirm that the information you provide is accurate and that you are authorized to request the service for the package or item involved.
2. Our services
Subject to availability and the details confirmed for your order, DukeDrop offers:
- Express: You arrange to have a package shipped to the DukeDrop address shown in the order desk. Use your own name as the recipient so we can match the package to your order. We then deliver it to the dorm and room you provide.
- Pickup: We retrieve a package from the Duke mailroom box or package locker identified in your order and deliver it to your dorm and room. Mailroom-box pickup requires the applicable written authorization before retrieval. A locker code is used as authorization for a locker pickup.
- Returns: You leave the package at your door with its return label attached. We pick it up and take it to the package center. The package must have a usable return label before pickup.
- Big Drop: We handle oversized items, such as furniture, TVs, microwaves, or chairs. Depending on the option selected, you arrange shipment to the DukeDrop address or we retrieve the item from a mailroom or locker and deliver it to your dorm.
Our standard-size limit is approximately a mini microwave. Larger items must be ordered through Big Drop. We may contact you if an item does not fit the service selected. A service is not confirmed until we accept the order and any required payment and authorization steps are complete.
3. Your order information and responsibilities
Provide a working phone number, dorm and room, and the tracking or order number when available. For a mailroom pickup, provide the mailroom building, Duke box number, and the name associated with the package, and send the requested pickup consent. For a locker pickup, provide the locker location and code. Keep any locker code and other access information private and share it only as needed to complete your order.
For Express, address the shipment exactly as directed in the order desk, using your own name as recipient. We are not responsible for carrier delays, delivery to an incorrect address supplied by you, or a package that cannot be identified or matched to your order. For Returns, you are responsible for attaching the correct return label and preparing the package for pickup. We do not promise that a retailer or carrier will accept or successfully process a return.
4. Pricing and payment
The order desk displays current per-package or per-item rates and the order total before payment. Per-item rates depend on the quantity in a single order; any applicable promotion is shown in the displayed total. Review the service, quantity, delivery details, and total before paying.
Payment is currently made separately through Venmo or Zelle using the payment instructions shown in the order desk. The website does not take or confirm payment, and an order is not paid merely because you open a payment app or submit the web form. Card payment may be shown as an option while unavailable; use Venmo or Zelle unless the order desk says card payment is available. Do not send payment until you have reviewed the amount and recipient.
5. Delivery, delays, and refunds
Delivery timing can depend on when a package arrives, mailroom or locker access, the accuracy of the information you provide, and circumstances outside our control. Unless DukeDrop confirms a delivery time for your specific order, no specific delivery time is guaranteed.
As stated in our FAQ:
- If your package is lost while DukeDrop is responsible for handling it, you receive a refund of the price of the package itself.
- If your package is damaged while DukeDrop is responsible for handling it, you receive a refund of the DukeDrop service charge.
- If your package is not delivered on time, you receive a refund of the DukeDrop service charge.
These refund statements do not limit rights or remedies that applicable law does not allow us to limit. Contact us promptly through @dukedrop_ on Instagram with your order details so we can review a delivery or refund issue. The website does not specify a claim deadline or a separate refund processing timeline; we will confirm the resolution with you.
6. Acceptable use
Do not use the website to submit false or misleading order information, impersonate another person, interfere with the website, or request a service for an unlawful purpose. Do not ask us to handle items that you may not lawfully possess or transport. We may decline, pause, or cancel a request that cannot be completed safely, lawfully, or consistently with these Terms. If payment has already been made, we will address any refund due under Section 5 and applicable law.
7. Third-party services and links
Payment apps, package carriers, retailers, and university mailrooms are operated by third parties. Their services are subject to their own terms and policies. DukeDrop does not control their systems or promise their performance. The DukeDrop website may link to third-party sites; those links are provided for convenience.
8. Website availability and intellectual property
We may update, suspend, or discontinue website features. The website and its original content are owned by DukeDrop or its licensors and may not be copied or used commercially without permission. These Terms do not transfer ownership of the website or its content to you.
9. Disclaimers and liability
The website is provided on an “as available” basis. To the extent permitted by law, we disclaim implied warranties concerning the website. This website disclaimer does not remove our express service and refund commitments in these Terms or rights that cannot be waived under applicable law.
To the extent permitted by law, DukeDrop will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or a service. Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited. Any remaining liability will be determined under applicable law.
10. Privacy
See our Privacy Policy for information about what we collect, how the order form currently handles your details, and how to contact us with privacy questions.
11. Changes and termination
We may revise these Terms by posting an updated version here and changing the “Last updated” date. Changes apply prospectively from the posted date. If you do not agree to updated Terms, do not place a new order. We may decline or stop providing a service when reasonably necessary, subject to any refund due under these Terms or applicable law.
12. Governing law and other terms
North Carolina law governs these Terms, without regard to conflict-of-law rules, except where another law must apply. If you have a concern or dispute, please first contact DukeDrop through @dukedrop_ on Instagram so we can try to resolve it informally.
If a court finds any part of these Terms unenforceable, the rest will remain in effect to the extent permitted by law. Our failure to enforce a provision is not a waiver of our right to enforce it later. These Terms, together with the details confirmed for your order, describe the agreement about your use of the website and requested DukeDrop service, subject to any rights that applicable law requires.
Contact
Questions about these Terms or an order? Message @dukedrop_ on Instagram.